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FAQ

What payment options we accept?

What if my credit card is denied?

You will receive an error message immediately if there is a problem with processing your credit card. You'll have the opportunity to enter a new card number if this happens.

Please make sure your billing address matches exactly as it appears on your credit card statement, otherwise this will cause the transaction to be declined. Should this be the case, please re-enter the correct billing address. If there are any declined transactions on your account, please contact your bank for further information.

Was I charged twice?

Your account will only be charged once checkout is complete.

If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.

Please only click the “Place Order” button once to avoid multiple authorizations.

Is this site secure?

Any personal information given to twistedclosetclothing.com will be protected. Your information will not be disclosed to any third parties. Twisted Closet server will secure your personal information with up-to-date firewall and encryption techniques during the ordering process.

In order to protect customers to the fullest extent, twistedclosetclothing.com does not store your credit card information at any time. Added online security to protect your personal information from unauthorized use is provided by using advanced SSL (Secure Sockets Layer) encryption.

What sales tax do you charge?

We do not charge sales tax as we are not a physical store front, we are exclusively online.

How can I check the status of my order?

You will receive an order confirmation once your order has been successfully transmitted. You can always check the status of your order by signing into my account and then selecting the option order status/history. This screen will let you know if your order has been fulfilled, shipped, or if it is being held. If you are not able to do so, just send us a email to our customer care.

How does your size run?

Our clothing runs small, if in doubt, we suggest ordering the larger size

 

Twisted Closet Clothing © 2017